Shipping Info

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Please note general transit times are shown above

There is $25 minimum on all orders prior to shipping, with the exception of e-goods and special items where noted.
Payments accepted: Paypal, Visa, MasterCard, Discover, Personal Check, Money Order and International Bank Wire Transfer


HALLOWEEN SHIPPING
During our Halloween season from August 1st - October 31st,  every attempt will be made to process and ship orders within 48 hours of receipt. Due to high volume, some delays may be expected.

IMPORTANT INFO FOR ALL CREDIT CARD ORDERS
All orders paid by credit card will be subject to review prior to shipping and processing. Your credit card will not automatically be charged when the order is placed. Once your order is placed, your credit card will be in Pre-authorized status until the order is processed. This means that your credit card is checked for available funds to cover the calculated order charge, but not charged until invoicing and processing takes place.

IMPORTANT INFO FOR ALL MULTI-PACKAGE, HEAVY WEIGHT ORDERS
Large kit orders and orders with multiple heavy weight items require special attention by our shipping department. Shopping Cart Calculations for these orders are estimates only and must be reviewed by The Monster Makers Staff and authorized by the customer prior to shipping. When an order is placed for these items, a shipping cost estimate will be shown on your invoice and your credit will be pre-authorized for the calculated amount. Please be aware that under these circumstances, no credit card charges will be made on the credit card until the actual shipping charges are determined and approved by the customer. Please note also that shopping cart calculations can show significantly lower than actual shipping cost. If actual shipping charges turn out to be higher than what is shown on the invoice at the time of the order, the customer will be notified. Once approved by the customer, a second charge to cover the shipping difference may be required.

LOCAL PICKUP
Monster Makers ships all orders promptly via UPS and USPS. There are no shipments on Saturday, Sunday, and holidays. Local customers may save shipping costs by picking up their orders at our warehouse. Local order pickup requires a 24 hour lead time during normal business hours from 10:00 AM-4:00 PM Monday through Friday by advance arrangement only.

WAREHOUSE VISITS AND WILL CALL
Please do not show up at Monster Makers unannounced! Scheduled visitors are welcome, but it is disruptive to the flow of service if we have to suddenly stop working to meet with with people unexpectedly. Please call first!

DELIVERY SCHEDULE
All efforts are made to ship orders the same day they are received. However, this is not always possible due to order volume. Please allow up to two business days to process your order. Weekends and holidays are not considered business days, so please do not include these days towards your total ship time.

Monster Makers warehouse is centrally located in Cleveland, Ohio from which all orders are processed and shipped. If you live on the West Coast, your ship time is 4 business days in transit after the day the order ships. Please keep in mind that this does not include processing time in our warehouse. If you need to have your shipment by a certain date, please indicate this on your order and allow sufficient time for your order to reach you. Overnight, 2 Day and 3 Day deliveries are available, should you need expedited service. Please understand all ordering and shipping procedures before you place your order. You will receive one email from our system when your order is processed and one e-mail with a tracking number and estimated delivery date when it is shipped.


SHIPPING AND HANDLING POLICY
Orders from outside the continental United States, Alaska, Hawaii, Puerto Rico and Canada are considered international orders and require special handling. Credit cards from any country outside the US, Canada or Puerto Rico are accepted. International overs over $250 require payment via bank wire transfer. After receiving your online order, we will contact you with wire transfer information so that you will be able to complete the transaction. All international orders are shipped via United Parcel Service.


INTERNATIONAL ORDERS AND CANADA
We no longer accepting direct orders from Canada. All Canadian customers should please see one of our fine Canadian Distributors. Sculpture Supply in Toronto, SIAL in Montreal and COAST FIBER-TEK in the Vancouver area. Please note that all International customers are responsible for all Customs /Duty tax and brokerage fees for orders. Please allow for up to two weeks additional for International orders due to our heavy domestic order volume.

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