We are pleased to announce that Monster Makers is back to business as usual following our recent warehouse fire. For those of you that may have missed the news, the Industrial Complex where Monster Makers resided suffered a gas leak fire and explosion that forced us to shut down our operations for about three weeks. Fortunately, no one was injured but our operations were impacted.
We’ve had to move over one warehouse space and do some cleanup, but other than that, we are nearly back to 100%.
February 10th, a rainbow of luck was seen from the wreckage of the warehouse explosion.
Howdy folks!
Just a little update on where we stand currently with the aftermath of the recent warehouse explosion at our warehouse complex on February 3rd. For those of your that missed the announcement, you can read more about what happened click here.
The cleaning and
restoration of our production areas is taking slightly longer than anticipated.
With limited access to the affected warehouses, we have been unable to access
our inventory.
As of today,
February 20th, we have been unable to begin processing any orders that were
made starting February 1st. For those of you with orders affected by
the shipping delay, we expect to begin processing orders again very soon. In
the meantime, if you have any questions or concerns about your order, please
contact customerservice@monstermakers.com with your order
number and first and last name. We will have another update tomorrow announcing
when shipping can resume operations.
If your order is time sensitive, please let us know or reach out to one of our many distributors.
We are currently
in the final stages of cleaning and getting settled into our new temporary home
right next door! Orders will go out ASAP once we receive the clearance needed have
access to our materials and begin production again.
We appreciate your
support and patience during this challenging time. More updates to follow in
the next couple of days.
Firefighters say a gas leak fueled the fire at this warehouse on Industrial Parkway in Cleveland. (Photo courtesy of www.cleveland19.com) Copyright 2019 WOIO. All rights reserved.
February 5th, 2019
In
the
early morning hours of February 3rd, 2019, Monster Makers
Employees woke up to
the startling news that the Industrial warehouse complex
housing their place of
business experienced a gas leak explosion and fire. The
explosion was so
intense that it lifted a portion of the building off its
foundation.
Thankfully, due to the time of the accident, no one was hurt. Amazingly, Cleveland firefighters were able to put out the fire just as it was heading into The Monster Makers operations and warehouse.
Although Monster Makers was spared in the accident, two other businesses were not as fortunate and were destroyed entirely by the fire.
For those interested in more details, here is a link to the local news story:
Despite our good fortune, Monster Makers will experience a complete service interruption for the week of February 4th, 2019. We are hoping to resume at least partial shipping and receiving capability by the week of February 11th, 2019 and will provide updates via social media and e-mail communication as we have more information going forward. Our phone lines are down during the cleanup, but we expect that to be corrected soon. Please use customerservice@monstermakers.com for all inquiries in the meantime.
If you have a pending order, please be aware that there will be a delay in shipping. We expect to be back to full operations very soon. Until then, we are asking that all our customers please bear with us while we work to get back to business as usual. Those with pending or new orders will be contacted with an updated estimated delivery. Anyone with a more urgent order is encouraged to reach out to one of our many domestic distribution partners. For a complete list of our distributors, please see: https://www.monstermakers.com/monster-makers-distributors/
Thanks to all our customers for your patience and understanding while we get back to resuming full operations. We appreciate your continued support!
